As one of the largest regulated utilities in the United States – and the largest electric utility in the state of Florida – Florida Power & Light serves approximately 4.6 million people and employs more than 10,000 people in the state, more than any other company.
With consumer satisfaction a top priority, FPL has invested more than $1.4 billion over the past eight years to improve the reliability of its electric services. For the past two years, FPL has reduced by 21% the average time a consumer may go without service and the company consistently strives to reduce consumer bills, with rates approximately 25% below national averages.
The company’s reliability rate is based on the System Average Interruption Duration Index, the electric utility industry’s best overall indicator of reliability. The SAIDI measures the amount of time consumers go without service.
Currently, FPL is in process of upgrading its transmission and distribution systems to better deal with hurricanes, thunderstorms and other types of severe weather. The extra attention being paid to process efficiency is what has helped the company deliver service 99.98 percent of the time.
In the year ahead, the company intends to invest another $170 million into shoring up its operations. In total, between 20013 and 2015, FPL will have invested more than $428 million to ensure the reliability of the electric service it produces.